Business Excellence Consulting
info@rgcl.co

Much business improvement activity is focussed on improving processes, yet management is an area that is critical for success but often overlooked. Of course, our business processes are critical in delivering: what we require; consistently; at the required level of quality; in the right time; and to the right cost. However, the business’ interface with its processes is Management.

Management needs to be deployed top-down, but receive it’s input bottom up!

Management systems are the ways in which the business processes are managed at all levels of the organisation. As such, Management Systems are primarily focused on how the organisation functions, rather than the personal characteristics, or behavioural aspects of the people concerned.

We offer a range of management focussed diagnostics and change programmes, which are usually combined with product, service and process reviews (whatever is being managed). We also offer training, coaching, facilitation and support in a comprehensive range of management tools and techniques, including the following:

  • Management Systems - We offer Management System Reviews as part of our diagnostic services. We also offer training, coaching, facilitation and support.
  • Please contact us to discuss your requirements
  • Key Performance Indicators (KPIs) - Most process have a range of KPIs that are tracked. These are intended to aid, or enable, efficient management of the processes. However, there are a number of common problems, for example:
  • One or more of the ‘Key’ Performance Indicators are missing, resulting in the wrong focus and poor decisions
  • There are many KPIs, but most aren’t ‘Key’, also resulting in the wrong focus and poor decisions
  • They’re not trusted, due to poor data or a lack of understanding. This leads to inefficiency and poor decisions
  • Some never get used, resulting in confusion and wasted time
  • KPIs that don’t link up, creating a lack of understanding between management levels, leading to wasted time, effort and frustration!
  • We offer diagnostics, training, coaching, facilitation and support.
  • Please contact us to discuss your requirements
  • Effective Meetings - should be about the right people, meeting at the right time, discussing the right pieces of information to be able to make the right decisions. This model of efficiency doesn’t happen by accident!
  • We offer diagnostics, training, coaching, facilitation and support.
  • Please contact us to discuss your requirements
  • Project Management - on cost, on time and on quality! There are many tools and techniques, both ‘hard’ and ‘soft’ that enable, or contribute to, effective and efficient Project Management, including the following:
  • Change Management
  • Coaching & Mentoring
  • Consulting Skills
  • Leadership & Teambuilding
  • Critical Path Analysis, Gantt Charts, PERT Network diagrams
  • Time Management
  • Mental planning models (GRPI, TSRE, OSCA)
  • Building a Financial benefits & results case
  • KPIs, Short Interval Control, Tollgates and Milestones
  • Conflict Management

Please contact us to discuss your requirements

For process tools and techniques, please see our methodologies and tools pages
There are also many other management tools & techniques, please contact us to discuss your requirements

Effective management requires integrated processes and management systems that are both robust and agile

Why we get results

  • We have substantial experience training, coaching, facilitating and implementing Management Systems and developing management for products, services and processes
  • We’re practical and pragmatic - our focus is always on getting results (we’re practitioners - not just trainers!)
  • We tailor our services and approach to meet your needs
  • Please contact us to discuss your requirements

Next Steps

We’d be glad to provide more details, or discuss your requirements with you. Please contact us